Terms of use

1. Agreeing to these terms

Hala is provided by INTELSAFE in Kuwait ("we", "us"). By creating an account or using Hala, you agree to these terms and to our privacy policy. If you do not agree, please do not use Hala.

2. Your account

• You sign up with a username and password. New accounts are reviewed and may wait for approval before you can sign in.
• You must be at least [MINIMUM AGE] years old to use Hala.
• Keep your password private. You are responsible for what happens in your account.
• If you use Hala in the app and on Telegram, both are joined to one account.

3. Using Hala fairly

You agree not to:

• use Hala for anything unlawful, harmful or abusive;
• make bookings you do not intend to honour;
• try to break, overload, copy or reverse engineer Hala;
• pretend to be someone else or use another person's account.

4. Hala is an AI helper

Hala's answers are created by an AI model. They can be incomplete, out of date or wrong. Hala does not give medical, legal or financial advice. Always check important details, such as dates, times, names and amounts, before you rely on them.

5. Bookings and payments

• Hala shows you the details first. Nothing is booked or paid until you tap to confirm.
• Prices are shown in Kuwaiti dinar (KD) and come from the venue or provider.
• Your booking is an agreement between you and the venue or provider. Their own terms, including changes, cancellations and refunds, apply.
• Payments are handled by licensed payment providers. We are not responsible for a provider's fees or delays.
• [CONFIRM: any Hala service fee, and how refunds are handled through the app.]

6. Services from others

Hala connects you to restaurants, cinemas, hotels, gyms, travel services and other partners. We do not own or control them and are not responsible for their services, availability or quality.

7. Our content and yours

Hala, its name, robot, design and software belong to INTELSAFE. You may use them only to use Hala as intended. What you write or say to Hala stays yours; you give us permission to process it so Hala can work for you, as described in the privacy policy.

8. Availability and changes

We work to keep Hala running well, but we do not promise it will always be available or free of errors. We may add, change or remove features, and we will tell you in the app about changes that matter.

9. Ending your use

You can stop using Hala and ask us to close your account at any time. We may suspend or close an account that breaks these terms or puts other people or Hala at risk.

10. Our responsibility

Hala is provided "as is". As far as the law of Kuwait allows, INTELSAFE is not liable for indirect losses, or for losses caused by a partner's service, by relying on an AI answer without checking it, or by events outside our control. Nothing in these terms removes rights the law gives you that cannot be removed.

11. Law and disputes

These terms are governed by the laws of the State of Kuwait. Please contact us first so we can try to solve any problem. If we cannot, the courts of Kuwait will decide the dispute.

12. Changes to these terms

We may update these terms. If the change is important, we will tell you in the app before it takes effect. Using Hala after that means you accept the new terms.

13. Contact us

Questions about these terms? Write to info@intel-safe.com or call +965 2482 8626. INTELSAFE, Kuwait.