Common questions
Quick answers
I signed up. Why can't I sign in yet?
New accounts are checked by our team before they open. Once yours is approved you can sign in with the username and password you chose. If it is taking long, email us with your username.
How do I talk to Hala by voice?
In a chat, hold the microphone to record a voice note. Slide to cancel, or lock it to keep recording hands-free. You can also open the voice screen, tap Record, then Stop and Send. Make sure Hala is allowed to use the microphone in your phone settings.
How do bookings work?
Tell Hala what you want, then tap through a few steps, such as the film, time and seats. Hala shows a summary with the price in KD. Nothing is booked until you tap Confirm, and paying is always your own tap.
Can I change or cancel a booking?
Open the booking in Bookings, or ask Hala. Whether it can be changed or refunded depends on the venue's own rules. If something went wrong with a payment, email us with the booking details and we will help.
What does Hala remember about me?
Open Settings, then About me. You can see everything Hala knows, add to it, edit it or tell Hala to forget it. To clear everything at once, go to Settings, then Privacy. Read more in the privacy policy.
Can I use Hala on Telegram too?
Yes. You can use the app, Telegram or both. When you link them, they share one account, so your bookings and preferences stay together.
Hala gave me a wrong answer. What should I do?
Hala is an AI helper and can make mistakes. Tell Hala what was wrong and it will try again. If it keeps happening, email us what you asked and what Hala said, so we can fix it.
How do I delete my account?
Email info@intel-safe.com from the address on your account, or with your username, and ask us to close it. We will delete your account and its data, except what the law requires us to keep.
Still need help?
Tell us what happened and we'll get back to you.