In short
We use your information to help you get things done in Hala. We don't sell it. You can see, edit and delete what Hala remembers about you at any time.
1. Who we are
Hala is a personal AI helper made by INTELSAFE in Kuwait ("we", "us"). INTELSAFE is responsible for the information you share with Hala through the app, the website and any connected channel such as Telegram.
2. What we collect
- Account details: your username, password and the details you give when you sign up.
- Conversations: the messages you write and the voice notes and calls you make with Hala, and Hala's replies.
- Bookings and requests: what you ask Hala to book or pay for, such as the venue, date, time, number of people, seats and amounts in KD.
- About me: facts and preferences you add, or that Hala saves to help you, which you can see and change in Settings.
- Device and usage information: app version, device type, language, error reports and how features are used.
- Linked channels: if you link Telegram, the identifier needed to join it to your one Hala account.
Hala does not ask for your Civil ID and does not connect to government services.
3. How we use it
- To understand your requests and answer them in Arabic or English.
- To complete bookings and payments you have confirmed.
- To remember your preferences so you don't have to repeat yourself.
- To approve new accounts, keep Hala secure and prevent misuse.
- To fix problems and improve how Hala works.
4. How Hala's AI handles your messages
To write a reply, your message and the context Hala needs are sent to the AI model Hala runs on, provided by a third-party AI provider. That provider processes the data only to generate the reply, under its contract with us. [CONFIRM: name of AI provider, whether it may keep data, and for how long.]
Hala can make mistakes. Check important details, such as dates and amounts, before you confirm anything.
5. Who we share it with
We share only what is needed:
- Booking partners such as restaurants, cinemas, hotels, gyms and travel services, to complete a booking you confirmed.
- Payment providers, to process a payment you approved. Hala does not store your full card details.
- Service providers that host and run Hala for us, under confidentiality terms.
- Authorities, only where the law of Kuwait requires it.
We do not sell your personal information or use it for third-party advertising.
6. Your choices and controls
- See and edit: open Settings, then About me, to view, change or forget anything Hala remembers.
- Delete everything: in Settings, then Privacy, you can delete your history and memories at once.
- Close your account: contact us and we will delete your account and its data, except what the law requires us to keep.
- Microphone: Hala only listens when you hold to record or start a voice call. You can turn off microphone access in your phone settings.
7. How long we keep it
We keep your information while your account is open and for [RETENTION PERIOD] after, unless you delete it sooner or the law requires us to keep it longer. Booking records may be kept as long as needed for refunds, disputes and accounting.
8. Keeping it safe
We protect your information with encryption in transit, access controls and regular reviews. No system is perfectly secure, so please keep your password private and tell us straight away if you think your account has been used without your permission.
9. Children
Hala is not meant for children under [MINIMUM AGE]. If you believe a child has created an account, contact us and we will remove it.
10. Changes to this policy
If we make important changes, we will tell you in the app before they take effect. The date at the top shows when this policy last changed.
11. Contact us
For any privacy question or request, write to info@intel-safe.com or call +965 2482 8626. INTELSAFE, Kuwait.